Jared Alonzo
New York, NY · [email protected] · LinkedIn · GitHub
Summary
Customer Engineer with 6+ years partnering with technical buyers — developer teams, platform owners, and search/CMS leads — to scope, prototype, and ship integrations on complex software products. Comfortable across the stack: SQL and Python for data work, JavaScript/TypeScript for demos and POCs, and APIs for everything in between. Strongest at translating ambiguous customer goals into working, defensible technical solutions.
Skills
- Languages & Data: SQL, Python, JavaScript, TypeScript, Bash, HTML/CSS
- AI & Agentic Systems: Claude, Warp, prompt engineering, agentic workflow design
- Platforms & Tools: REST/GraphQL APIs, Google Cloud Platform, Git
- Customer Engineering: Technical discovery, solution architecture, POCs, demos, enablement, cross-functional partnership with Sales, Product, and Engineering
Experience
Customer Success Engineer — Algolia
Mar 2022 – Present
- Own technical strategy for a portfolio of 22 Enterprise customers representing $3M in ARR, partnering with AEs and CSMs through evaluations, renewals, and expansions.
- Drove feature adoption and contract expansion for marquee accounts across pharma (Moderna, Sanofi), consumer goods (Hasbro, Mondelēz), media (Pearson, National Geographic Society), and retail (Rue Gilt Groupe) through architecture reviews, integration design, and roadmap advocacy.
- Onboard ~10 short-term clients per year through structured 3-month technical engagements — scoping requirements, configuring environments, and supporting integrations from contract signature through production launch and platform adoption.
- Lead architecture reviews and technical discovery for prospects evaluating Algolia against competing search platforms; build POCs in JavaScript/TypeScript and Python against real customer datasets to validate use cases before signature.
- Diagnose relevance and performance issues by querying customer indices and analyzing search logs in SQL; turn recurring findings into prioritized feature requests with Product.
- Author reusable enablement assets — integration guides, demo templates, internal runbooks — adopted across the CSE team.
Technical Consultant — Squiz Funnelback
Jun 2021 – Mar 2022
- Owned the technical relationship for 5 enterprise higher education customers from pre-sales discovery through go-live, designing search experiences for student- and faculty-facing portals.
- Built custom search UIs and result templates in JavaScript and Funnelback's templating layer; reduced repeat implementation work through a reusable component library.
- Presented architecture options and tradeoffs to mixed audiences — IT directors, marketing leads, end users — and translated decisions into configuration and code.
- Surfaced prioritized feature requests to Product based on patterns observed across customer discovery sessions.
Implementation Consultant — FAST Enterprises
Sep 2019 – Jun 2021
- Deployed FAST's GenTax tax administration software for the Commonwealth of Pennsylvania, spanning discovery, business rule configuration, training, and post-launch stabilization.
- Maintained the enterprise unemployment insurance claims system for the State of Michigan, resolving production issues and configuring workflow updates to support ongoing agency operations.
- Served as primary technical advisor to agency directors, IT leads, and end users — communicating system behavior, tradeoffs, and constraints in their language.
- Built and delivered training programs and documentation adopted by end users across both engagements.
Education
Bachelor of Science, Computer Science — Seattle University